Call Center Performance and Load Testing

Ensure optimal performance of contact and call center infrastructure

Today’s leading-edge contact and call centers support thousands of customer inquiries daily via voice, video, and data channels in a modern unified communications environment. But traditional call center testing verifies only the voice channel of the customer call center. How do you ensure that your entire IT infrastructure is resilient against peak loads and potential attacks?

BreakingPoint Actionable Security Intelligence (ASI) solutions enable you to fully recreate the exact voice and data traffic you see in your call and contact centers. Not only does this give you the ability to produce massive-scale traffic load, it also allows you to test each technology layer —IVR, CTI, and agent answering, for example—from end to end. BreakingPoint can also generate fuzzed packets, security attacks, and more to harden and optimize the resiliency of your infrastructure, so you can be certain it will perform under the most demanding customer load.

With BreakingPoint contact center testing solution you will:

• Generate tens of thousands of concurrent SIP, SCCP, H.248, or other calls, blended with additional voice and data applications, to ensure quality of service conditions
• Simulate the real-world behavior of millions of end users accessing your call center or contact center
• Authenticate the performance and security of next-generation, content-aware devices that must handle VoIP, vXML, IAX2, and other communication protocols
• Determine overall system capacity and proactively plan equipment and software purchases and upgrades

Learn exactly how you can use BreakingPoint ASI solutions for contact center testing by signing up for a demo today.