Service & Support

BreakingPoint Service and Support

A comprehensive program for accelerating development and time-to-test with everything you need for thorough performance and security testing including product updates, application protocols, security strikes, and responsive service and support

BreakingPoint makes performance and security testing fast, realistic, and easy with a responsive and all-inclusive Service and Support program that delivers far more than other support offerings. Our team of respected application and security researchers and QA professionals provides everything for thorough performance and security testing including access to all application protocols, security strikes, product enhancements, and full service and support. Our standard Service and Support Agreement includes the following and more:

New Application Protocols Each Month

With a current Service and Support agreement you are ensured of the most realistic testing conditions possible with access to the latest applications. The BreakingPoint Labs team utilizes advanced surveillance techniques and methodologies to identify, capture and immediately deliver emergent business, recreational, and malicious applications you need to conduct meaningful and thorough testing. While most vendors charge tens of thousands of dollars for new application protocols, your login gives you automatic access to more than 70 integrated application protocols, newly released protocols, service packs and other resource downloads.

Security Updates from the Industry’s Top Security Researchers 

Security threats are constantly evolving with new vulnerabilities discovered each day. Staying on top of emerging threats is a full time job for a team of experts. Your testing conditions must reflect the latest security threats so that you can ensure your equipment will perform reliably and protect networks from the most advanced and malicious traffic. BreakingPoint does the research for you by identifying and generating security attacks that meet your testing needs.

BreakingPoint doesn't license security attacks from other vendors; the BreakingPoint Labs award-winning staff of application and security researchers provide updates on a weekly basis, ensuring delivery of the industry’s most complete security updates including the most comprehensive Microsoft Tuesday coverage.  Currently we provide:

• 3,700+ security strikes and 80+ evasion techniques
• Most comprehensive Microsoft® Tuesday coverage
• SYN flood attacks with up to 1,000,000 connections per second
• Target external servers with security attacks
• Application layer fuzzing for Zero-day detection

Product Releases, Enhancement Requests, and Exclusive Downloads

BreakingPoint makes it easy to keep pace with the rapid evolution of testing requirements with instant access to frequent product updates, enhanced automation, and new security, performance, and management features. For special features not supported by BreakingPoint, customers also have the ability to submit a feature request via a streamlined process.

Convenient Technical Support Options

BreakingPoint offers a range of responsive support options to customers with Service and Support agreements. You can get answers to questions and requests, including phone-based, email and online support.

Technical Training, Test Plan Assessments, and Onsite Visits

BreakingPoint customers can receive discounts on on-site technical training, in addition to the free access to all online web-based tutorials. Additionally, our experts are available to review your test plans and ensure they are current, rigorous and comprehensive. Upon request, our testing experts will visit your site to address your most pressing issues and questions or oversee critical testing projects.

Education

BreakingPoint products are easy-to-use with an intuitive management interface, extensive test automation, integrated test methodologies, and instant graphical reporting capabilities. With convenient Web-based Education options such as our popular test methodologies and screencast tutorials, you have access to everything you need to know to get started. For more advanced use of BreakingPoint features, we offer customized training.

• Online Tutorials: Screencast tutorials demonstrate how BreakingPoint products can be used to accelerate time to test.
• Test Methodologies:  BreakingPoint test methodologies are provided in both video and text formats, and integrated into the product.
• Custom Training: Onsite, hands-on training helps your staff understand how to apply advanced testing techniques in your specific environment without endless classroom training and certifications